Helping save time, helping save money, helping your business grow...

By treating your customers as if they were our own, OCRA London offers seamless, professional and reliable solutions. From individual mailing campaigns and response handling through to long-term outsourced fulfilment handling partnerships, our experience and flexibility allows you to reduce costs, minimise risk and focus on expanding core activities.

Our fulfilment services are designed to fit perfectly within your existing systems, so perfect a fit, you'll think of us as simply a part of your business. Seamlessly allowing you to benefit from a full range of options:

Warehousing/Storage

Our modern and secure warehousing facilities offer plenty of space for product storage. Products or literature can be linked to a bespoke online or telephone/fax based customer contract centre. Orders received are then proposed, picked, packed and distributed appropriately.

Inventory Management

Our advanced inventory management system allows us to maintain precise information on stock held and advise when stock levels are running low.

Dedicated Picking/Packing Lines

 

Our efficient bespoke picking and packing lines ensure quick and accurate response to client requests.

Despatch Services

 

We have negotiated special rates with a number of despatch organisations allowing you more choice to suit your specific requirements, from same day delivery to overnight services, including proof of delivery and on-line tracking, to both UK and mainland Europe locations.

Returns Management

 

Returned responses are notified and your database updated as required, ensuring your customer records are well maintained, up to date and acurate.

Response Handling

 

Literature and other marketing material can be managed in response to advertising, direct mail, coupons, reply cards, surveys, on-pack offers, exhibitions, e-marketing, websites and other promotional campaigns via phone, post, email, fax or web.

Project Management

 

We take care to ensure you're not burdened with details by simply taking care of them from the very beginning of the project.

An experienced Project Manager works closely with you to ensure your ambitions and objectives are understood and included with the project to reach your objectives.

Customised/Branded Despatch Stationery/Labelling

 

Your image is paramount to maintaining successful contract with customers and we offer a range of bespoke labelling and stationery options to keep your brand at the forefont of all activities undertaken.

Web Based Order Processing and Management Reporting

 

All of this is nothing without control which is why our simple order processing and reporting systems let you see exactly what is going on whenever you like. Our secure web servers provide you with management reports and activity updates and provide your customers with order information and delivery schedules.